Service — AI agents
AI agents: digital coworkers that finish the job
An AI agent is software that performs tasks independently: answering emails, handling chats, looking up information and executing actions in your systems. Van Borg builds agents trained on your business and bounded by your rules — digital coworkers that finish work instead of just answering questions.
What you get
An agent shaped by your process
Not a generic chatbot but an agent with a job: handling support, triaging email, managing schedules or qualifying leads.
A knowledge base from your sources
The agent reasons from your own documentation, price lists and procedures — with citations, so answers stay verifiable.
Boundaries and escalation
You decide what the agent may do on its own and when a human takes over. Edge cases are handed off cleanly, with context.
Actions in your systems
Agents that don't just talk but do: creating orders, rescheduling appointments, updating statuses in your CRM.
Where it pays off immediately
Customer service
80% of standard questions answered instantly, the rest handed off warm to your team.
Email triage
Incoming mail read, labeled, answered or forwarded — your inbox as a streamlined queue.
Internal knowledge assistant
Employees ask for procedures, prices or project info in plain language and get the right answer instantly.
Lead qualification
Every inquiry questioned, scored and scheduled with the right colleague — before your competitor replies.
Frequently asked questions
What's the difference between a chatbot and an AI agent?
A chatbot gives answers based on scripts or a knowledge base. An AI agent goes further: it executes tasks in your systems, like rescheduling an appointment, creating an order or sending an email. In short: a chatbot talks, an agent works.
Can an AI agent make mistakes, and how do you handle that?
Yes, any AI system can make mistakes. That's why Van Borg agents get explicit boundaries: which actions they may take independently, where confirmation is required and when to escalate to a human. Everything is logged, so you can always trace what the agent did and why.
Which channels can an AI agent work on?
Wherever your customers and colleagues are: website chat, WhatsApp, email, Slack or Teams, and connected to telephony via our voicebots. One agent can serve multiple channels with the same knowledge and the same rules.
Related services
Curious what this returns for your organization?
Book a free strategy call — you'll get an honest assessment of the business case either way.