Dental practices
An AI receptionist for a dental practice
A dental practice loses up to €35,000 a year to no-shows: chair time bought and not used. An AI receptionist sends the reminder, lets the patient reschedule in that same message and offers a freed slot straight to someone else. It also answers the phone during treatment and keeps the check-up recalls running.
The figures
- In the Netherlands
- ±4,400 practices
- Source: KNMT, Staat van de mondzorg
- What this work costs today
- ±€2,700 per month
- Source: Indeed Salarissen Nederland 2026
- Cost of no-shows
- up to €35,000 per practice per year
- Source: KNMT, Staat van de mondzorg
A no-show costs more than it looks
An empty chair hour is not just revenue that fails to arrive: the assistant is there, the surgery is prepared and the steriliser has run. Those are fixed costs with no return, and at an average practice it adds up towards €35,000 a year. The odd thing is that most no-shows are not unwillingness but forgetfulness: a check-up booked six months ago is in nobody's head. One reminder at the right moment removes most of it.
Rescheduling must be easier than not turning up
The point of a reminder is not the reminder but what the patient can do with it. If it just says "you have an appointment Tuesday at 10:15", then ringing to move it is just enough effort not to bother. Put a button next to it to pick another slot and someone reschedules in thirty seconds. That is the difference between a gap and a moved appointment, and it is exactly why the reminder and the calendar live in the same agent here instead of two systems.
The recall nobody gets round to
Six-monthly and yearly check-ups are the backbone of practice revenue, and in almost every practice they run behind. Not because the list does not exist, but because working it is a task that always yields to something more urgent. The Reminder agent does run that list every week: it approaches whoever is due, offers three slots and books whoever responds straight in. What you see is not a calling round but a diary filling itself.
What an AI employee takes over here
Reminder agent
Reminds, allows rescheduling and offers the freed slot to the next patient.
AI receptionist
Answers during treatment and books the check-up the patient is currently ringing to arrange.
Review agent
Asks for a review after a treatment that went well, not at a random moment.
Where we would start
AI receptionist
“Phone, website and WhatsApp in one”
The entire front of your business in one rental: the phone is answered 24/7, the chat on your website answers questions and on WhatsApp the same agent picks up the conversation. It knows your rates and service area, records every enquiry's name, number and question, books appointments straight into your calendar and transfers urgent calls immediately. Miss a call yourself and the caller gets a message within a minute.
incl. 400 call minutes per month, then €0.39/min
Questions from this industry
Does this work with Exquise, Simplex or Novadent?
We build the calendar connection per practice. If your software has an API or a syncing calendar, the agent books and reschedules straight in it. If not, it queues the change and the desk confirms with one click. We check what is possible in your case during the free scan.
Can it say anything about the cost of a treatment?
About the national tariffs and what a policy typically covers, yes, because those are fixed public figures we put in the knowledge base. About what one patient will pay under their own policy, no: it does not know that, says so, and offers to have it checked.
Sources
Other industries
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