Message our AI receptionist yourself on WhatsApp

Where can you try our AI receptionist yourself?

In two places: the chat in the bottom-right corner of this page, and on WhatsApp. Same agent, same knowledge base, same tone. Send a message and you get an answer from Borg, our own AI receptionist. No form, no queue, no call-back request.

WhatsApp was the first channel to go live alongside the site, and that is no accident. In the Netherlands it is the channel almost everyone is already in:

"WhatsApp remains the largest daily channel with 12.1 million daily users."

Newcom Research & Consultancy, National Social Media Survey 2026 (23 January 2026, 6,685 respondents aged 15 and over)

One thing to know before you message: the WhatsApp number is the same number as our phone line, +31 6 12 52 10 04. Calling reaches the Phone Agent, messaging reaches the same agent in text. That is a choice and not a temporary situation: a number registered on the WhatsApp Cloud API cannot simultaneously live in the ordinary WhatsApp app.

Why only the website and WhatsApp?

Until September 2026 we sold five channels: alongside the site and WhatsApp also Instagram, Facebook Messenger, Telegram and Discord. Those are gone, and not because they did not work. They worked fine. The problem was that five channels mean five sets of limitations, five rounds of testing on a real handset, and five places a conversation can strand, while in practice almost every enquiry came in through the site, the phone and WhatsApp.

What we get back is an agent that does exactly what we promise on every channel we do offer. And it saves the client money: WhatsApp used to be a bought-in channel at €20 a month and is now simply included.

If you genuinely need Instagram or Messenger, say so during the free scan. It is technically possible, we just no longer sell it as a standard product.

What can the AI receptionist do per channel?

On both channels it answers questions about the offer, the prices and the delivery time from the same knowledge base. The difference is in what the channel can draw:

| | On your own website | On WhatsApp | | --- | --- | --- | | Answering from your knowledge base | yes | yes | | Choice buttons and links | yes | yes | | Opening the calendar inside the conversation | yes | no, link to the booking screen | | Showing the price calculator | yes | no | | Accepting photos of a job | yes | yes |

That is the core of how we build this: the brain is the same everywhere, the body is not. One knowledge base, one set of answers, one tone. What a channel can render differs per app, and there is no programming around that. So never promise a calendar inside WhatsApp; send a link to the booking screen.

Its first message always says who you are dealing with: "Hi, you're speaking to Borg, the AI receptionist at Van Borg Agency." That is not politeness but a requirement. Article 50 of the EU AI Act requires that a person knows they are talking to an AI system, unless that is obvious. We solve that in the first sentence, on every channel.

If it does not know something, it does not guess. The conversation lands with us instead, with the whole exchange attached. How that handover works is in what happens when the AI agent doesn't know the answer.

Two Meta rules that shape your conversation

They come from Meta and not from the provider, so they apply with any party offering WhatsApp Business:

• The 24-hour window. After a message from a visitor, a business has 24 hours to reply freely. After that only an approved template or a paid message is allowed. That is stated in the Messenger Platform policy. For an AI receptionist that is rarely a problem, because it answers within seconds; for a follow-up campaign it is, and that is why chasing runs over the phone with us and not over WhatsApp.
• Three buttons, no more. A message template carries at most three buttons. On your own website there are no limits, so there you do get a full list of options.

So the richest version remains your own website. Only there does the calendar open and the calculator count along. What else the receptionist does is on the AI receptionist page.

What went wrong when we switched WhatsApp on?

The first real test message came back as three messages instead of one: "One moment...", "Back shortly..." and only then the answer. That was not a prompt error but a setting: the messaging platform was announcing that a tool was running. On a website such a notice is useful; on WhatsApp they are three separate push notifications.

The cause was in the session log, not the settings. On every incoming message the agent consults our lead sheet to see whether this is a known customer. On WhatsApp a phone number always comes along, so that lookup happens on every single turn: two extra model rounds on top of the answer. The tool stayed, announcing it is off.

That is exactly the advice we would have liked to be given: do not put a new channel live on a demo but on a real message from a real handset, and then read back the session log rather than the settings page. In one session on 22 August 2026 we found three things that way that were in no manual.

What does the AI receptionist cost on WhatsApp?

Nothing extra. As of September 2026 WhatsApp is included, both in the standalone ChatAgent and in the full AI receptionist.

| Item | Price | | --- | --- | | ChatAgent: your site and WhatsApp, with intake and booking | €295 setup, €179/mo | | AI receptionist: phone on top, with emergency triage and 400 call minutes | €795 setup, €495/mo | | Voicemail Agent: a missed call automatically becomes a WhatsApp message | €195 setup, €89/mo |

Prices updated September 2026, excluding VAT, cancellable monthly. Price up your own mix on the pricing page with calculator.

Want to see whether this fits your business: message our own agent on WhatsApp and ask it, or first read what the AI receptionist does on your website. Prefer a human: book a free 30 to 45-minute scan via contact.